FAQs
How much do you charge?
Our management fee depends on the size of the block or estate to be managed, any current issues and the scope of our involvement. As a guide we tend to either match or beat your current management fee.
When do we have to pay our service charge?
Your service charge intervals are set down in your lease. Some require us to collect the entire 12 months up front, some allow for quarterly payments, some even allow monthly payments. We will always adhere to the lease as that is the agreement between the flat owner and the client, however if you are in financial difficulty, please contact us as soon as possible. All service charges demands must be paid in full no later than 21 days from the date due, failure to pay could result in additional charges & interest.
I have a complaint, what can I do?
Firstly we do our best to avoid a situation where a complaint might need to be submitted, however if you feel you need to, please Contact Us in writing with your initial concerns and allow us a period of time to acknowledge and resolve the complaint for you.
Property Evaluation and Tenant Selection
Our meticulous property evaluation and tenant selection process ensure that we secure responsible and trustworthy tenants for your properties. We conduct comprehensive background checks, verify income, and assess rental history to safeguard your investment.
Efficient Maintenance Coordination
We efficiently manage all maintenance requests by promptly addressing them through our network of reliable professionals. Whether it's urgent repairs or routine upkeep, we take care of it all to maintain the pristine condition of your property.
Transparent Financial Reporting
Our transparent financial reports offer a comprehensive insight into your property's financial performance. From rental income to expenses, we provide detailed and easily understandable reports to keep you informed at every stage.
Seamless Property Management
At Apex Estate Management Ltd., we are committed to delivering a seamless property management experience, allowing property owners to enjoy the benefits of ownership without the day-to-day operational challenges.
Professional Guidance and Advisory
Our seasoned team of professionals is dedicated to providing expert guidance and advice on various property management aspects. Whether it's navigating rental regulations, understanding market dynamics, or devising investment strategies, we're here to assist you.
Round-the-Clock Support
We recognise that property management issues can arise at any time, which is why we offer round-the-clock support to address emergencies or concerns, ensuring peace of mind for property owners.